1. When my order is going to be shipped?

Your order estimated delivery time depends on shipping method which you can choose during checkout.  Order estimated delivery time is also shown on your cart page and order confirmation email.

Your order will be shipped in order to arrive by estimated delivery date chosen by you. 

2. How can I track my order?

Once your order is shipped you will be sent email with tracking number and/or delivery date information.  If tracking number provided you can track your package directly with carrier. You can also check tracking or estimated delivery info by logging into your account.

3. Can you ship faster for additional fee?

Available shipping options are shown during checkout.  Cut off time for same day processing 11 am EDT. 

4. Will I receive emails about my order status?

Once your order is placed you shall receive a confirmation email. If you did not receive it, please check your spam folder. If there is no email please contact us for further details. Once your order is processed you shall expect additional emails with more details (tracking, estimated delivery, etc)

5. My item has not arrived, however tracking says it was delivered.

Please check your shipping address in your order confirmation email. If your address is correct we suggest to check with your neighbors as sometimes packages might be mistakenly delivered to wrong door/house. You can also check with your local post office. Your credit card issuer may also provide additional insurance covering lost or stolen online purchases. Try to contact them and check if you are eligible for compensation. If for any reason you provided us with incorrect address unfortunately there is nothing we can do after package is shipped. 

6. How long does it take to get a refund for returned or cancelled order? 

Dependently on your original payment method it is usually takes 7-10 business days to see refund posted.

7. I signed up for account with you but I do not see my orders.

Only orders placed using your account credentials will be shown in your account. If you placed order using guest checkout it will not be linked to your new account.